Common Questions
What do I need to open a 766OK account?
All you need is an active Bangladeshi mobile number, a password and to be 18 or older to finish signing up. Before your first withdrawal, submit a copy of your National ID (NID), passport or driving licence so we can confirm your identity. Verification is usually done within 12 hours of the documents being sent.
How many accounts can one person open?
Only one account is allowed per person. If you open more than one using the same mobile number, name or payment method, those accounts may be closed and the balance forfeited. If you have a problem with an older account, contact us on Live Chat.
What is the age limit at 766OK?
You must be at least 18 to play on our platform. If anyone under 18 opens an account and this is proven during verification, the account will be permanently closed and no deposit will be refunded.
What is the minimum deposit?
The minimum deposit is ৳500. This limit applies to bKash, Nagad, Rocket and bank transfer alike. Once a deposit goes through, the money usually reaches your account within 6 minutes. It can take a little longer at night or during busy banking hours.
What is the minimum withdrawal, and how long does it take?
The minimum withdrawal is ৳1,100, with a daily cap of ৳1,80,000. Requests are processed in 32 minutes on average. On your first withdrawal, if identity verification is not complete it can take longer — allow up to 6 hours in that case.
Is there a fee on deposits?
We do not charge any deposit fee on our side. Your mobile banking app (bKash, Nagad, Rocket) may apply its own transaction fee under that provider's policy — that part is not under our control.
How much bonus do I get on my first deposit?
Your first deposit earns a 120% bonus, up to ৳5,500. Example: deposit ৳1,000 and ৳1,200 is added as bonus, for a total balance of ৳2,200. To withdraw the bonus you must wager 6x your deposit plus the bonus amount, all within 7 days of the bonus being credited.
How does the 766OK reload bonus work?
Every deposit after your first earns a 14% reload bonus. To claim it, message us on Live Chat after depositing or apply from the bonuses section. The same terms apply: 6x turnover and a 7-day deadline.
When does the daily cashback land in my account?
The 1% daily cashback is added automatically each morning, calculated on your net loss from the previous day. It goes straight into your play balance — there is nothing to claim.
Where do I download the mobile app?
Android users can download the file directly from the APK download page. The current version is 2.6.16, the file is 52 MB, and you need Android 6.0 or above. Before installing, turn on "Unknown Sources" or "Install Unknown Apps" in your phone's settings.
What should I do if a game won't load?
First, clear your browser cache and cookies, then reload the page. If the problem continues, try a different browser or use the mobile app. Make sure your internet connection is stable. If nothing works, contact us via live chat with a screenshot.
766OK Payment & Transaction Issue Solutions
The table below lists common payment problems, possible reasons, and what you can do. Find the issue that matches your situation.
| Problem | Likely cause | What to do |
|---|---|---|
| Charged but balance not added | Temporary delay in bank or mobile banking processing; sent to the wrong account | Wait 6 minutes. If the balance still hasn't arrived, contact live chat with your transaction reference number. |
| Withdrawal amount returned | Wrong recipient mobile number; mobile banking account inactive; daily limit exceeded | Double-check the number is correct. Make sure you haven't exceeded the ৳1,80,000 daily limit. If the issue persists, contact support to update your number. |
| Entered the wrong transaction ID | Copied the reference number incorrectly from the deposit form | Find the correct TxID from your mBanking app history and send a screenshot to live chat. It will be manually verified and credited. |
| Transaction showing as cancelled | Wrong mBanking PIN; insufficient balance in account; session timeout | Check your balance and PIN in the mBanking app, then try again. No money is deducted from a cancelled transaction. |
| Withdrawal request stuck on "Processing" for a long time | Identity verification in progress for first-time withdrawal; slight delay during peak hours | For your first withdrawal, allow up to 6 hours. After that, average processing time is 32 minutes. If it's still pending after 6 hours, contact live chat. |
| Bonus not added after deposit | Bonus option was not activated; deposit was below the minimum ৳500; same bonus already claimed before | Before depositing, make sure the bonus option is turned on. Claim within 2 hours of your deposit by sending the transaction ID to live chat. |
Login & Account Issue Solutions
Having trouble logging in to your 766OK account? Find your issue in the list below and follow the steps to fix it.
| Problem | Cause | Fix |
|---|---|---|
| Forgot password | Haven't used the account in a while, or simply forgot after changing the password | On the login page, tap "Forgot Password". An OTP will be sent to your registered mobile number — use it to set a new password. |
| Account temporarily locked | Security measure activated after 5 consecutive wrong password attempts | Wait 30 minutes — the lock will lift automatically. For a quicker fix, verify your identity via live chat and get it unlocked right away. |
| Not receiving OTP / verification code | Mobile network issue; SMS blocked; SIM card changed | Wait one minute and tap "Resend". If you've changed your SIM, contact live chat with your NID to update your mobile number. |
| Login not working even with the correct password | Old browser cache or cookies causing the issue; outdated browser version | Clear your browser cache and cookies (Ctrl+Shift+Delete). Try a different browser or the mobile app. Use the latest version of Chrome or Firefox. |
| Page not loading or keeps spinning | Weak internet connection or DNS issue; blocked at ISP level | Switch from mobile data to Wi-Fi or the other way around. Try using 1.1.1.1 or 8.8.8.8 as your DNS. This issue usually doesn't occur on the mobile app. |
| Account permanently closed | Terms violation; multiple accounts; self-exclusion request | Contact live chat with your NID and mobile number to find out the reason. If the account was closed due to a Responsible Gaming request, it cannot be reopened before the set period ends. |